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What Is CPaaS Solution? Communications Platform-as-a-Service

NobelBiz

Allows organizations to build their contact center software by providing a communication tools such as video calls, instant messaging etc. Customizability Rigid and requires a lot of changes in the software’s coding? The dispersed team model is now being adopted by other industries, such as media and entertainment.

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What Is CPaaS Solution? Communications Platform-as-a-Service

NobelBiz

Allows organizations to build their contact center software by providing a communication tools such as video calls, instant messaging etc. Customizability Rigid and requires a lot of changes in the software’s coding? The dispersed team model is now being adopted by other industries, such as media and entertainment.

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Engaging Customers Through Video: 5 Essential Tips

VocalCom

Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Video has been a popular medium for ages, but never has it shown as much potential for business as it does today.

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6 Key Trends Shaping Social Customer Service

VocalCom

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. According to the company, 100 million hours of video are viewed daily on the platform. As mobile use also continues to grow, video is fast becoming an ideal way to engage with customers.

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6 Tips and a Resource Hub For Your Agents: A Guide for First-Timers on How to Work From Home with Kids (who are also home)

SharpenCX

My mom had to juggle keeping her customers happy and keeping her kids entertained at the same time. Download Now: 7 projects your VP of Ops can take on to reduce contact center inefficiencies. Take turns and work in shifts to take care of (and entertain) the kids while at home. Entertainment. Coloring pages.

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How AI Drives Targeted Customer Engagement

VocalCom

From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. Artificial intelligence is transforming business practices across many industries.

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AI: 4 Key Benefits for the Customer Experience

VocalCom

Deeper engagement may involve running fun social media competitions, offering customers interesting video content, or keeping them entertained throughout a customer experience. Once a brand has successfully gained a customer, every effort must be made to engage him continuously.