Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations
SharpenCX
APRIL 29, 2020
Include your agents in the scheduling process. Some of your agents are newly-minted substitute teachers, dog walkers and toddler-entertainers. As you plan shifts and schedule your agents, work with your team members to build out schedules around their work-life needs.
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