3 Keys to Q4 Contact Center Success in 2021
Outsource Consultants
SEPTEMBER 14, 2021
Just think “Press 1 for…” But the next evolutionary step within contact center AI is through IVAs (Intelligent Voice Assistants) or even chatbots, which leverage sophisticated speech and language intelligence to engage in more human, personalized ways. “I Waiting is the Hardest Part (But It Doesn’t Have to Be). Let me help?”.
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