Consulting Exercises Healthcare Sales 
Beyond Philosophy
SEPTEMBER 10, 2022
Did you take up a hobby or a new exercise program? We undertake this exercise by asking a lot of questions. Dobrev’s book uses the responses from nearly 20,000 customers from 24 organizations within nine industry sectors, including healthcare, finance, telecoms, utilities, and others. What did you do during the lockdown?
Global Response
JANUARY 31, 2024
The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected. The Telemarketing Sales Rule (TSR): Call centers must provide accurate information to their customers regarding the goods and services they provide.
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Skybridge
MAY 4, 2020
I’m talking about an unfortunate class of employee I sometimes uncover as a customer service consultant: the situational tyrant, the customer-facing employee who takes the power they have to say “no” and runs with it. Senior Vice President, Sales and Marketing. Read the entire article here > Bobby Matthews.
Skybridge
MAY 4, 2020
I’m talking about an unfortunate class of employee I sometimes uncover as a customer service consultant: the situational tyrant, the customer-facing employee who takes the power they have to say “no” and runs with it. Senior Vice President, Sales and Marketing. Read the entire article here > Bobby Matthews.
ijgolding
OCTOBER 28, 2015
It is not a mental exercise, but requires literally walking in the customer’s shoes through the service in question. What can we learn from the internet services from banking that we can utilise in designing healthcare services? Hellon is the leading service design consultancy in Scandinavia.
C Space
MARCH 17, 2020
Louis Vuitton ’s physical stores were closed in the lead-up to Valentine’s Day, so the brand launched an online pop-up store within the WeChat app, with live chat for pre-sale consultations and promotions shared via store associates online. Online sales were double those of Valentine’s Day 2019. Healthcare & Fitness.
360Connext
AUGUST 14, 2017
One exercise I’ve done with clients is to create a CX Punch List. The post How to Create Your Punch List for Quick CX Wins appeared first on Customer Experience Consulting. I’m pretty sure it took 1-2 days to complete the repair of every single item on our punch list. Customer experience can be a lot like this!
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