NICE inContact
SEPTEMBER 11, 2018
Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider.
Monet Software
MARCH 26, 2020
Not all parts of your contact center solutions need to be outsourced. With contact center cloud migration in steady growth, about half the North American market is in the cloud with a steady upward trend over the past five years. This is particularly important if you’re using a cloud solution for the first time.
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RapportBoost
NOVEMBER 5, 2018
RapportBoost to Showcase New Chat Sales Boosting Platform at Booth #318 at ICMI Contact Center Demo Nov. – Company to showcase new chat sales boosting SaaS product and celebrate inclusion of Heidi Rote with valued client Jenny Craig USA in the organization’s 2018 “Movers & Shakers” list – Los Angeles, CA.
Talkdesk
MAY 23, 2019
Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! So, hello everybody, I’m of the particular generation that I was involved in the very first wave of contact centers here in the UK, which in timeline terms, was the early ’80s. Martin: Sure.
COPC
SEPTEMBER 3, 2019
is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. Internally, next-generation customer service positions the customer service centre as a strategic value creation tool.
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