Consulting Contact Center outsourcing Virtual Agent 
Taylor Reach Group
JUNE 9, 2020
These past few months, we’ve watched contact centers turn to backup plans C and D as work schedules were impacted by stay-at-home orders or their agents’ refusal to go in because of the pandemic. Those who chose to make the contact center their temporary dwelling did so without the ability to take showers.
Outsource Consultants
JULY 10, 2018
An article by Dan Miller raises an interesting point: Implementing virtual agents into your contact center isn’t staying ahead of the curve, it’s common. Don’t Be Afraid of Using Virtual Agents in Your Contact Center. Need an omnichannel contact center to drive an elite customer experience?
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DMG Consulting
DECEMBER 1, 2020
2020 Contact Center Retrospective. But, despite all of the challenges, a lot of good things have happened, including in the world of contact centers. Surprisingly, contact centers were some of the most successful in getting their employees home and back in operation. Bottom Line.
Taylor Reach Group
JUNE 15, 2017
Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers. What will be in impact on Call and Contact Centers? The most affected industries are expected to be retail and hospitality and Contact Centers. Impact on the Contact Center.
DMG Consulting
APRIL 16, 2019
Workforce Optimization Ushers in the Real-Time Contact Center. It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. By Donna Fluss. who interact with them.
SmartAction
MAY 23, 2019
Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. While conversational AI technology is amazing and transformative for the contact center, it is only a toolset. CX Consultant. Step 4>> . . Solutions Expert.
DMG Consulting
JANUARY 20, 2022
Departments that had previously taken a negative view of remote work, including contact centers, found out by necessity that this was a viable option for them. One reason for this is that contact centers have many applications and tools at their disposal to oversee and manage the performance of their agents.
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