Fonolo

APRIL 10, 2019

Contact center software and CRM software have been on a slow collision course for decades. Continuing the celestial analogy theme, I like to think of the call center world and CRM world as two galaxies merging. Both pull along thousands of resellers, integrators and assorted consultants in their orbit.

CRM 98

CRM Contact Center Call Center Contact center software 98

NICE inContact

OCTOBER 29, 2018

What does this have to do with contact centers? Most IT systems have a lifespan of about seven years and call center systems are no different. Contact Center software and hardware is replaced every couple of years because it either wears out or because it no longer provides needed functionality.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

NobelBiz

JUNE 13, 2023

Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers. Check out our free, on-demand webinar on Call Labeling and Blocking in the Age of STIR/SHAKEN 3. How to Apply These Standards You can implement these standards by working with a telecommunications provider that supports STIR/SHAKEN.

Telemarketing 97

Telemarketing Contact center software Contact Center Feedback 97

NobelBiz

SEPTEMBER 12, 2023

In the contact center realm, measuring Talk Time isn’t just about numbers; it’s the compass guiding us toward efficiency, quality, and customer satisfaction. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured?

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? And here are the telltales.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

SharpenCX

SEPTEMBER 17, 2019

And, 58% of execs put it on middle managers and consultants to teach frontline workforces on digital changes. Watch this on-demand webinar to see the framework HotSchedules used to move to a cloud contact center. Need an example from someone who’s been there, done that?

Contact Center 59

Contact Center Cloud contact Contact center software Morale 59

Hodusoft

JULY 16, 2020

Recently, HoduSoft responded to the clients’ request to explain how the omnichannel contact center can deliver a seamless user experience. Consequently, we had organized a live webinar on omnichannel experience that can enhance customer engagement. The event took place on Jun 25, 2020, 5 PM – 5:45 PM (IST).

Contact center software 52

Contact center software voip call center software Contact Center 52

NobelBiz

FEBRUARY 14, 2022

The Call Center Stress syndrome has been identified through numerous studies aiming at finding the cause of high absenteeism in the Call Center industry. Learn more from our webinar on mental health in Call Centers by asking Dr. James Diefendoff Ph.D. his opinion on the Call Center Stress Syndrome.

Metrics 52

Metrics Management Average Handle Time Contact Center 52

Hodusoft

JUNE 15, 2020

A live webinar is going to take place that will explain how omnichannel can enhance your customer engagement and improve customer experience. . If you want to know the secret to enhance customer interactions and engagement, you definitely need to attend this live webinar on 25th June 2020 at 5 p.m. Who should attend the Webinar?

Contact center software 52

Contact center software Contact Center voip call center software 52

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. By leveraging real-time insights and monitoring capabilities , NobelBiz empowers call center agents to engage with customers in a more meaningful way. alone by 2040.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

NobelBiz

SEPTEMBER 19, 2023

In a call center, they’re the stumbling blocks to trust and efficiency. Brad Butler, Contact Center Software Consultant @NobelBiz Common Causes of Dropped Calls in Call Centers In a call center environment, every interaction with a customer is an opportunity either to build a lasting relationship or, unfortunately, to alienate someone.

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

NobelBiz

JANUARY 3, 2024

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

NobelBiz

OCTOBER 24, 2023

SMS text messaging In-person (for retail contact centers) Of course, the easy way of deploying, managing and tracking all these channels is to opt for a cloud contact center platform such as NobelBiz OMNI+ that allows full omnichannel operability.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

NobelBiz

OCTOBER 17, 2023

Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. Dive into the world of compliance with our On-Demand Webinar: “Outbound Compliance Survival Kit.”

Call Center 59

Call Center Management Contact Center Analytics 59

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98

NobelBiz

JANUARY 31, 2022

Jason Cutter, CEO of Cutter Consulting Group, an author, and a podcaster, thinks you can earn a customer’s trust by giving them knowledge and information about your company. From our podcast series, Stories of the Call Centers, Jason talks about how customer expectations have changed.

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

NobelBiz

FEBRUARY 22, 2023

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center solution? Why do you need a new contact center software? And here are the telltales.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

JustCall

JANUARY 31, 2023

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. JustCall Overview JustCall is a VoIP business phone system and contact center software. 323/SIP room systems.

voip 52

voip Enterprise Interactive Voice Response CRM 52

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

SharpenCX

FEBRUARY 25, 2020

Consulting group Korn Ferry found that employee stress levels have risen nearly 20% in three decades. Maybe it’s time to apply Marie Kondo’s Tidying Up Method within your call center reporting to simplify your life and the lives of your agents. Watch our webinar: Agent Experience has a direct impact on your customer satisfaction.

Call Center 76

Call Center Morale Metrics Abandon rate 76

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Jason Cutter, CEO of Cutter Consulting Group.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

JustCall

FEBRUARY 13, 2023

If your call center is also using other communication channels, say, SMS, you would need SMS automation as well. All About Contact Center Software – Single Panel Solution Contact center software is a category of software that enables contact centers to better manage and improve the customer experience.

Sales 52

Sales Call Center Interactive Voice Response CRM 52

JustCall

MARCH 21, 2022

In this comprehensive guide, we will cover all the steps and details you need to get a complete understanding of how to start, run and grow a successful sales contact center. What is a Call Center? ? How Does a Sales Call Center Help Your Business? ? Tech Stack You Need to Run a Sales Call Center. ? Final words.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52