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5 Reasons the workforce is changing

Liveops

For example, enterprises that leverage a virtual call center model have access to premium, experienced talent, and notice customer satisfaction rates increase, on average, 15-33%. . It could mean what they do and the projects they take on constructively utilize their skillset. Meaningful opportunities are important.

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Attributes of a Successful Contact Solutions Supervisor

Quality Contact Solutions

Jeri is a supervisor in our at-home, virtual call center. Jeri is a great communicator and is constructive and respectful of the employee with her response. Jeri uses what she hears on call monitoring and works hard to pull together the necessary feedback to provide the agents. Meet Jeri Graesser!

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article thumbnail

5 Reasons the workforce is changing

Liveops

For example, enterprises that leverage a virtual call center model have access to premium, experienced talent, and notice customer satisfaction rates increase, on average, 15-33%. . It could mean what they do and the projects they take on constructively utilize their skillset. Meaningful opportunities are important.

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Improving Sales Efficiency With Data & Technology

aircall

You can even set up a fully-functional virtual call center and manage it remotely. For example, call center software often comes with coaching tools. Call recording and call monitoring, just two examples, allow sales leaders to pinpoint each rep’s strengths and weaknesses. .

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Call Center Monitoring: How to Benefit Your Customers and Your Team

aircall

However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments. For instance, call center phone solutions are becoming lighter, more agile, and available even to companies with very small call centers.

article thumbnail

Call Center Monitoring: How to Benefit Your Customers and Your Team

aircall

However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments. For instance, call center phone solutions are becoming lighter, more agile, and available even to companies with very small call centers.

article thumbnail

Call Center Monitoring: How to Benefit Your Customers and Your Team

aircall

However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments. For instance, call center phone solutions are becoming lighter, more agile, and available even to companies with very small call centers.