SharpenCX

MAY 11, 2021

We asked customer experience leaders and consultants to weigh in on the challenges they’ve seen with work from home call centers. So be sure to give agents all the support, tools and training to provide a CX that will strengthen their relationship with your organization. Use internal chat support queues.

Call Center 67

Call Center Consulting Consulting Contact Center 67

Vcaretec

JULY 18, 2023

You will be able to gauge how much direction your outsourcing candidates prefer to get before getting started, how thoroughly they construct a documented plan of action, and how well they comprehend the processes in your company. Consult with your influencers before contacting anyone contact center vendor.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

TechSee

JUNE 9, 2022

The “Video Support Service” provided by Terilogy and KDDI Evolva has already been introduced to technical support centers (call centers) of Japanese companies, and has a proven track record in operation design and management. According to Terilogy research.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Outlining risks is a constructive and formal way to elevate concerns that are preventing the customer from realizing the full business outcome they are looking for.

Management 98

Management Chief Customer Officer Upselling SaaS 98