Coaching Morale Quality management Video 
Enghouse Interactive
JUNE 24, 2021
Video Outperforms All Other Contact Center Communications Channels. With digital transformation accelerating across all industries, companies are now leveraging video-based capabilities to transform their customer experience (CX). With the realities resulting from Covid-19, video has become the most e?ective
Playvox
JANUARY 13, 2022
But I bet if you ask most people how they use their devices, they’d say to text, chat, scroll through social media, stream videos or music, and to shop online. Chat apps like these make it easy for customers to send you messages and images, and, yes, even to interact on a voice or video call. Quality Management (QM) Solution.
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Enghouse Interactive
JULY 29, 2021
These tools can also translate speech to text, which can be quickly searched to find a specific word or phrase in audio, digital, or video streams, enabling “problem interactions” to be easily located and evaluated. Future-Proofing with Cloud, Teams, and Video .
Enghouse Interactive
JULY 7, 2021
With decentralized contact center operations and staffing, the need to provide more comprehensive and flexible approaches for agent quality assessments has emerged. The result is that agents will benefit from more time spent being proactively coached, leading to agents being more motivated and engaged.
Playvox
OCTOBER 12, 2022
Stay aware of the warning signs of underperformance or low team morale and communicate to get to solutions. Regular one-on-one meetings with remote agents can help assess motivation levels and allow managers to quickly course-correct as needed. For optimization, Workforce Management and Quality Management solutions are game changers.
Enghouse Interactive
OCTOBER 19, 2020
AI Makes It Possible (Blog Series). Constant Learning Improves AI Recommendations.
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