Steve DiGioia
JUNE 26, 2023
We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. Celebrate Your Employees Including your employees in all promotions and marketing efforts. Of course not.
CX Global Media
DECEMBER 4, 2018
One of the growing factors impacting agent training ROI is the tightening of the skilled labor market. The question came to me after I heard the answer from Penny Reynolds, a long-time and award-winning contact center trainer, during her web training seminar titled: How Do Your Call Center Supervisors Measure Up? It’s a journey.
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Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Ali is a Digital Marketer with expertise in SEO and Content Writing. “My
Fonolo
JANUARY 31, 2023
Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Mentoring or coaching With the right guidance, there’s always an opportunity for one-on-one learning, which can be very effective.
CrazyCall
APRIL 9, 2019
Over the years Tiffani Bova has helped hundreds of technology companies to develop highly effective growth strategies and innovative go-to-market models. Then in 2016 she became one of the Top 50 Marketing Thought Leaders and joined the ranks of Inc. You can’t pay for that type of marketing.”. Really unique experience!
Customer Guru
AUGUST 21, 2018
John is an “Ex-Disney Guy” and Customer Experience Coach. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. Apart from being an author, Kerry is also a renowned speaker and an insightful coach. Marketing and thought leadership programs. Kristina Evey Follow @KristinaEvey.
Netomi
JANUARY 5, 2022
Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management. Follow Aimee on social media: Twitter: Aimee Lucas (@Aimee_Lucas).
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