CX Global Media
JUNE 23, 2018
But for us to be customer-centric and relationship focused, continuing to manage in a channel-centric manner has to finally be declared as a company-centric approach. And the management of that interaction and the flow of all that communication. For some, what we explored in the realm of channels is going to be somewhat of a shock.
Monet Software
MARCH 26, 2020
Who will manage my cloud move? Additionally, you’ll need to consider your reliance on data, such as which telecom source(s) you integrate with for your Workforce Management (WFM) , Performance Management (PM) , Recording, and Payroll integrations. Or consider moving your workforce management tools to the cloud.
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TeamSupport
SEPTEMBER 8, 2020
In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes. The Value of Customer Support. Characteristics of Leading Support Organizations.
Integrity Solutions
MAY 24, 2023
All the product knowledge, core selling skills, time and CRM management capabilities are far less impactful to the ultimate success of a salesperson than their core attitudes, beliefs, values and motivations. What role will managers play? The most important variable in the success of any salesperson is themselves.
SmartKarrot
NOVEMBER 8, 2022
Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Apply here: [link]. Apply here: [link].
Integrity Solutions
APRIL 5, 2021
Underscoring this complexity is the fact that clients and prospects are expecting more strategic value from the organizations they partner with. Consider the example of a salesperson who typically sells to frontline managers but is now working with an opportunity where the SVP of Manufacturing is a key stakeholder.
SmartKarrot
DECEMBER 29, 2020
Role: Director of Customer Success Location: Remote, United States Organization: Tealium As a Director of Customer Success, you will lead, coach and mentor a team of 5 – 7 Customer Success Strategists of varying levels. Ensure the team is fully staffed, trained and deployed to fulfill the strategic plan.
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