CX Global Media
DECEMBER 4, 2018
But without supervisors being equipped to lead and support and direct and coach, all that training in the world for the frontline is not going to take hold.”. And it has very high strategic value to the customer experience and to your organizational performance. Beyond The Training Event. It’s a journey.
TeamSupport
SEPTEMBER 14, 2020
In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.
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CX Global Media
JUNE 23, 2018
Jim Rembach : And I would dare to say based on what you just said that I’m interpreting strategic importance. And typically, it’s been where the contact center has been quiet kind of quiet about that strategic value and importance. Channels I think is going to become kind of a thing of the past.”
TeamSupport
SEPTEMBER 16, 2020
In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.
Monet Software
MARCH 26, 2020
How are you using your quality program for scoring and coaching, and what will those features look like once in the cloud? Pro Tip: Your move to the cloud provides the perfect opportunity to reevaluate coaching best practices and recalibrate your coaching between managers.
TeamSupport
SEPTEMBER 8, 2020
In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes. In other words, effective B2B support forms the foundation for long-term successful customer engagements.
Integrity Solutions
MAY 24, 2023
When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.
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