Quality Contact Solutions

JULY 19, 2018

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. In addition, the team has 3 full-time supervisors that coach, develop, and provide feedback to the team on a daily basis.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Tethr

NOVEMBER 1, 2018

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. It could also cause many existing customers to call and check their coverage level to make sure they’re adequately prepared.

Analytics 48

Analytics Self service Inbound sales Customer effort 48

JustCall

MARCH 13, 2020

What is Sales Training? Sales training is the process of guiding and training your sales team for the actual grind- facing customers, and selling the product. The main purpose of coaching your sales team is to get them ready to face customers, take them through the product, and get more sales success.

Sales 59

Sales Coaching Feedback Consulting 59

Talkdesk

MAY 17, 2016

Talkdesk for Slack applies the benefits of this innovative tool by harnessing the power of real-time messages in order to improve customer support, agent coaching and more. From Talkdesk Live, call center supervisors will be able to send Slack notifications to any group of agents. Agent coaching. Optimize agent coaching efforts.

Coaching 40

Coaching Call Center Inbound sales First call resolution 40

Customer Relationship Metrics

MAY 12, 2017

The following discussion comes from a study conducted in an inbound sales and (sister) service group. Allowed us to better control the gap through accurate resource deployment and investments (training, coaching, and systems). End the common practices (they’re bad).

Best practices 62

Best practices Call Center Inbound sales First call resolution 62

Tethr

MARCH 1, 2021

This year, we’re exploring a new frontier: inbound sales. We all want to know how to improve sales performance—so there’s a lot of snake oil out there founded on the mystique of a good seller, or the “x-factor” of a good sale or sales agent. 4 Behaviors that Boost Inbound Sales. Want to learn more?

B2C 69

B2C Sales Inbound sales Coaching 69

CrazyCall

AUGUST 16, 2019

That means you’ll hear a lot about sales prospecting , B2B tactics, and sales forecasting – things that for most sound like a mystery. Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. He also manages his own Facebook Group that is worth checking out as well.

Sales 115

Sales B2B Coaching Personalization 115