Coaching First call resolution Groups Inbound sales 
Talkdesk
MAY 17, 2016
Talkdesk for Slack applies the benefits of this innovative tool by harnessing the power of real-time messages in order to improve customer support, agent coaching and more. From Talkdesk Live, call center supervisors will be able to send Slack notifications to any group of agents. Agent coaching. We’re glad you asked!
Customer Relationship Metrics
MAY 12, 2017
The following discussion comes from a study conducted in an inbound sales and (sister) service group. The iQM scores were consistently high but customer complaints, First Call Resolution performance, and customer defection as measured by Net Promoter Score (NPS) were all on the negative trend when quantified by the eQM process.
Expert insights. Personalized for you.
40 
Let's personalize your content