Coaching Exercises Healthcare Personalization 
Beyond Philosophy
AUGUST 21, 2017
By nature, I’m an organized person. healthcare, it sometimes seems that there’s little we can count on. I recently re-read an article by life coach Melanie Allen that explains ambiguity in business well. If you have the traits of a confident person, you’ll be better able to respond to factors you can’t control.
Myra Golden Media
APRIL 5, 2023
By providing clear guidance on what will happen next and what the caller needs to do, the person taking the call can help to reduce confusion and misunderstandings and ensure that the conversation stays on track. Signposting is about proactively managing the conversation rather than simply reacting to what the caller says.
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Global Response
JANUARY 31, 2024
The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected. Incorporate real-life scenarios and role-playing exercises into training. After training, consistently monitor calls. call centers.
Integrity Solutions
JUNE 29, 2018
Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. Ask a roomful of people to raise their hands if they know that regular exercise delivers health benefits, and without fail, every hand will go up. But this isn’t an article about exercise. by Bruce Wedderburn.
inmoment
MAY 14, 2020
With the spread of the COVID-19 virus, healthcare is right at the center of nearly every conversation. Many consumers are asking questions about their own healthcare coverage. It was an interactive online program, using personal coaches and well-known celebrities such as Dr. Oz. What does my health care plan cover?
Balto
OCTOBER 31, 2022
Here’s what we found: Both managers and agents ranked 1-on-1 training as the most effective onboarding tool; no matter how you slice the data, a personalized experience is the best experience. 2 out of 3 agents want to change their onboarding to make it more personalized, thorough, and engaging. Use Onboarding to Get Personal.
Call Center Weekly
OCTOBER 9, 2018
When one person takes the lead from a place that isn’t forced, others might follow. As your personal customer service health coach , I guide leaders and teams through this journey. Try this: To get a snapshot of all areas that can contribute to your health, complete the Circle of Life exercise. What stands out?
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