How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics
SharpenCX
DECEMBER 9, 2020
Your AHT will uncover where your customers’ time is being wasted. Two-thirds of customers are only willing to wait two or three minutes on hold. So if hold time is the culprit, you know to work on cutting down wait times. Make wait times more tolerable. Read Next] How long is too long on hold.
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