Remove Coaching Remove Entertainment Remove industry standards Remove Wait times
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Reduce Turnover – Keeping a stable team will help you to reduce training costs and time. Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Continuous coaching and training helps mitigate this risk.

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18 Contact Center Strategies That Actually Work

JustCall

Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? While your customers wait, giving them something to listen to is a good strategy. Although, it is important to keep in mind that this strategy is not a replacement for long queue times.