Coaching Employee engagement Magazine Surveys 
CSM Magazine
DECEMBER 28, 2021
takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. You know the old adage, “happy employees = happy customers.” That is where employee engagement comes into the picture. What employee engagement is and what it is not?
Virtual Live Labs
SEPTEMBER 30, 2020
Leaders in this new virtual contact center struggled to engage their employees. Leaders and employees noticed that the processes of engagement, like training and coaching, just didn’t work anymore. Employees have team meetings, round tables and coaching sessions. Don’t underestimate your employees.
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Virtual Live Labs
SEPTEMBER 30, 2020
Leaders in this new virtual contact center struggled to engage their employees. Leaders and employees noticed that the processes of engagement, like training and coaching, just didn’t work anymore. Employees have team meetings, round tables and coaching sessions. Don’t underestimate your employees.
Call Center Weekly
DECEMBER 13, 2017
Depending on what survey you read, you may be led to believe GenY is the job-hopping generation and they don't like following the rules and regulations. Add on top of that childcare expenses, and you will have unhappy employees who will be looking to quit or find another job. Engagement Be engaging and cut out the hierarchy.
TechSee
JUNE 4, 2019
Traditionally, contact centers have trained new agents using one-on-one coaching or classroom-style role-playing, where the focus is on imparting knowledge and customer service etiquette. Every customer interaction is tagged by the agent, enabling both employees and the system itself to grow smarter and more resourceful, right from day one.
CSM Magazine
OCTOBER 17, 2023
Calabrio’s latest survey reveals that UK contact centres are leading the way in having a hybrid workforce (72%) while the same majority believes remote-working is having a positive impact on the customer experience (CX).
Integrity Solutions
MAY 26, 2022
According to the 2021 Global Business Ethics Survey® , around 1 in 5 U.S. employees said their workplaces had a strong ethical culture in 2020, compared with 1 in 10 who felt that way in 2000. With the onset of the pandemic, remote work and disruption put a strain on controls, training and in-person management and coaching.
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