ProProfs Blog

JUNE 30, 2020

We’ve covered some of the best selling customer service books that will help you grow as a leader and work towards building better strategies for customer delight. Peggy Klaus is a Fortune 500 coach who is here to help individuals that easily excel at their jobs every day but don’t know where to go from there. What do they hate?

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Enghouse Interactive

OCTOBER 19, 2020

Customer Feedback takes many forms and most are relatively static and easily processed – surveys, feedback forms, polling questions, correlated to the customer’s continuity of purchases. It’s all in the approach and how the data is analyzed. This is foundational to understanding causality. Aggregating.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

CSM Magazine

FEBRUARY 17, 2022

People can be enhanced or empowered by AI, but not across all customer service and sales needs. If you are coaching someone on how to do something, or helping them get set up, it is best done by a human who can provide authentic responses. Value-generating conversations are better placed with humans, not bots.

Customer Service 98

Customer Service Chatbots Customer Care B2B 98

Callminer

FEBRUARY 21, 2018

Peter Abah is the Head of Customer Support at Hotels.ng. as the head of customer support and resides Lagos, Nigeria. Even speed itself can be a powerful force in customer service. So, this is a great question to ask when comparing call center monitoring software. Peter Abah. Peter currently works at Hotels.ng

call center software 210

call center software Call Center Contact Center Analytics 210

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

Vistio

JULY 11, 2022

I just did a piece for Intelligent Sourcing Magazine. Two years ago, EY did a survey where they said that some 41% of respondents were investing in accelerating automation as businesses prepare for the post-pandemic reality. That’s what the survey found as one example. And so I like to stay on top of that.

Technology 52

Technology Self service Contact Center Analytics 52

CSM Magazine

JANUARY 20, 2022

Thus, call centres are still a valuable asset in a company’s customer contact service. In addition, efficient helplines will support companies to meet rising incoming customer contact volumes. With all this in mind, it’s imperative that companies ensure their call centres leave customers impressed, not depressed.

CRM 52

CRM Coaching Surveys Personalization 52

Netomi

NOVEMBER 8, 2021

Service desk chatbot tools act as the first line of defense interacting with customers to automatically resolve highly repeatable tickets. They can recommend responses to agents or even coach agents in real-time. Whether you’re looking for customized surveys, AI-powered Salesforce chatbots , agent routing and productivity.

Chatbots 52

Chatbots Enterprise Self service CRM 52

Netomi

FEBRUARY 28, 2022

“Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Connect with Amanda.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64