SharpenCX

FEBRUARY 24, 2023

Banks have long been struggling to keep up with digital customer experience expectations. It’s time for banks to take their customer experience to the next level. Let’s dive into 4 ways banks can hyperpersonalize customer experiences at scale. faster than their competitors.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Myra Golden Media

JULY 15, 2019

Need some guidance on how to develop and execute a quality program that is robust, fair, and that your employees buy-in to – and one that doesn’t make your supervisors need to sip wine just to get through a coaching discussion with employees? Here’s the 8 Step Quality Program we use at Myra Golden Seminars.

Calibration 153

Calibration Coaching Morale Feedback 153

Fonolo

AUGUST 17, 2021

To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. But it’s not enough.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Coaching your team leads to better business results. But Stevie used what she learned from him to coach up and acquire funding to expand the Rosebud Motel across the nation. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily.

Management 67

Management Coaching Construction Contact Center 67

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Since then, Ben has over 10 years of acting and improv experience.

Call Center 182

Call Center Management Scripts Coaching 182

SharpenCX

JUNE 29, 2021

[Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. Training is vital for productive growth , employee engagement, and a successful customer experience. Let’s consider some of the most essential skills your agents need and how you can coach them to success.

Customer Service 67

Customer Service Coaching Call Center call center software 67

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. The goal is to ensure that your sales team is developing their knowledge and skills to stay up to date with industry trends and customer needs. You need to track the trends and adjust your approach as necessary.

Best practices 52

Best practices Sales Morale Personalization 52