Coaching Course Customer emotions 
Beyond Philosophy
APRIL 20, 2016
It requires you to determine the average positive emotions (from the Hierarchy) and subtract the average negative emotions (also from the Hierarchy). Of course, I realize this is a very simplified version of a real world process that would require research and data analysis. The result is the NEV. Calculating the NEV is Simple.
Beyond Philosophy
NOVEMBER 11, 2014
They are, of course, using a life event as a major trigger for changing habits and the one they chose is woman-specific. It has proven to be successful…so successful that there is a famous story where a father learned a couple of weeks after Target that his teenage daughter was expecting. The Power of Habit.
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Beyond Philosophy
NOVEMBER 7, 2016
McDonald’s also has text-to-win sweepstakes to win tickets and sidelines passes, lunch with one of the Eagles team players, dinner with coaches, and more, all season long. McDonald’s has also taken their relationship with the Philadelphia community a step further.
Beyond Philosophy
APRIL 20, 2016
It requires you to determine the average positive emotions (from the Hierarchy) and subtract the average negative emotions (also from the Hierarchy). Of course, I realize this is a very simplified version of a real world process that would require research and data analysis. The result is the NEV. Calculating the NEV is Simple.
Beyond Philosophy
JANUARY 28, 2015
I tried to coach her on saying no in a positive way, but she couldn’t adjust her ways. There are ways to suggest a better course of action without being as blunt as saying no. Because she just said yes to everyone and then didn’t deliver on these. Indiscriminately default to “No!” In improvisational acting, no is a bad word.
Toister Performance Solutions
DECEMBER 20, 2018
Here's how I create scenes for my courses. It could be from my own experience as a customer, the many jobs I've had serving customers, or a story someone else shared with me. It could be from my own experience as a customer, the many jobs I've had serving customers, or a story someone else shared with me.
ijgolding
DECEMBER 4, 2019
Veronika Luxemburg is Certified by CXPA, as Customer Experience Professional (CCXP), Coach certified by ICF, and she also holds a Lean6Sigma certification. She is long experienced on how to deliver on the customer promise by facilitating business transformation and change programs for Customer Experience strategies.
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