Toister Performance Solutions

DECEMBER 20, 2018

Here's how I create scenes for my courses. It could be from my own experience as a customer, the many jobs I've had serving customers, or a story someone else shared with me. It could be from my own experience as a customer, the many jobs I've had serving customers, or a story someone else shared with me.

Contact Center 50

Contact Center Scripts Customer emotions Coaching 50

Beyond Philosophy

NOVEMBER 7, 2016

McDonald’s also has text-to-win sweepstakes to win tickets and sidelines passes, lunch with one of the Eagles team players, dinner with coaches, and more, all season long. McDonald’s has also taken their relationship with the Philadelphia community a step further.

Transportation 419

Transportation Customer emotions Coaching Employee engagement 419

Beyond Philosophy

NOVEMBER 11, 2014

They are, of course, using a life event as a major trigger for changing habits and the one they chose is woman-specific. It has proven to be successful…so successful that there is a famous story where a father learned a couple of weeks after Target that his teenage daughter was expecting. The Power of Habit.

Marketing 418

Marketing Customer emotions Employee engagement Customer centricity 418

Beyond Philosophy

JANUARY 28, 2015

I tried to coach her on saying no in a positive way, but she couldn’t adjust her ways. There are ways to suggest a better course of action without being as blunt as saying no. Because she just said yes to everyone and then didn’t deliver on these. Indiscriminately default to “No!” In improvisational acting, no is a bad word.

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

Toister Performance Solutions

JUNE 8, 2023

For example: Greeting customers Reading customer emails Using positive tone and body language Below is a short video from my LinkedIn Learning course, Customer Service Foundations. You were coached you through several transactions with live customers. You can try the tip yourself, or share it with your team.

Customer Service 81

Customer Service Customer emotions Coaching Contact Center 81

JustCall

MARCH 6, 2023

Provide regular feedback and coaching Providing regular feedback and coaching to agents can increase agent productivity by helping them identify areas for improvement, set goals, and track progress. To be effective, feedback and coaching should be specific, timely, and delivered in a constructive and supportive manner.

Coaching 52

Coaching Call Center Scripts Construction 52

ijgolding

DECEMBER 4, 2019

Veronika Luxemburg is Certified by CXPA, as Customer Experience Professional (CCXP), Coach certified by ICF, and she also holds a Lean6Sigma certification. She is long experienced on how to deliver on the customer promise by facilitating business transformation and change programs for Customer Experience strategies.

Quality management 92

Quality management Construction Customer emotions Coaching 92