JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

Playvox

FEBRUARY 13, 2024

As an informal mentorship program, this kind of approach to employee development fuels continual personal growth opportunities for high-performing agents. Offer Training Opportunities Through Coaching There’s more than one way to effectively train agents. Consider allowing high-performing agents to coach peers.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

Playvox

MARCH 12, 2024

Intrinsic vs. Extrinsic Motivators Intrinsic motivators come from within the individual, such as personal satisfaction, a sense of achievement, and the enjoyment of the work itself. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Morale 78

Morale Gamification Contact Center Quality management 78

COPC

JANUARY 15, 2024

Lack of Manager Support   Coaching is an integral part of an effective onboarding process. By providing feedback and constructive criticism, staff productivity and performance will improve.   Recognize and Celebrate Success  Coaching to correct and guide is key to building proficiency and professional growth.

Best practices 80

Best practices Employee engagement Coaching Feedback 80

Balto

OCTOBER 20, 2022

Based on the data received from the QA program, you’ll be able to coach and train agents to work towards this business goal and others important to your organization. Be sure to highlight where they are performing well and providing constructive feedback on areas they can improve. 6) Use Gamification.

Best practices 52

Best practices Call Center Gamification Coaching 52

Blueship Call Center

OCTOBER 9, 2023

Empathy will assist you in concentrating on improving customer happiness, which will have an impact on your bottom line, as part of your performance coaching objectives. It entails bringing it up in every conversation that you, your staff, and the client have over the phone, via email, and in person. It makes everything clear.

outsourcing 75

outsourcing Call Center Customer Care Coaching 75

NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. This enables agents to provide personalized and efficient service by having immediate access to a customer’s history, preferences, and prior interactions.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104