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Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023

JustCall

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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Identifying And Cultivating Top Talent In Your Contact Center

Playvox

Offer Training Opportunities Through Coaching There’s more than one way to effectively train agents. Consider allowing high-performing agents to coach peers. It’s a cost-effective coaching technique, and it communicates to top-performers that their expertise and talents are recognized and valued.

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Building A Modern Engagement-Centric Workforce

Call Design

If your contact centre also wants to increase its customer service satisfaction score, managers can coach agents to amplify customer service quality, and provide constructive feedback to improve performance. Another method of building engagement that is pivoting is gamification. The Power of Gamification.

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The Power of Recognition: How to Motivate Agents Authentically

Playvox

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Regularly evaluate performance, provide constructive feedback, and celebrate achievements to keep agents motivated and on track.

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Coaching on the Positive: 3 Steps to Enhance Contact Center Performance

NICE inContact

Do they look for any excuse to reschedule your 1:1s or coaching sessions? If you seem confused by this behavior, it may be time to look at your coaching and engagement style to help enhance your contact center performance. Thus, it’s not surprising to see this behavior in coaching and management as well.

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Onboarding Best Practices: Reducing Attrition in the First 90 Days?

COPC

Lack of Manager Support   Coaching is an integral part of an effective onboarding process. By providing feedback and constructive criticism, staff productivity and performance will improve.   Recognize and Celebrate Success  Coaching to correct and guide is key to building proficiency and professional growth.

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Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution

Balto

Based on the data received from the QA program, you’ll be able to coach and train agents to work towards this business goal and others important to your organization. Be sure to highlight where they are performing well and providing constructive feedback on areas they can improve. 6) Use Gamification.