Cloud contact Contact Center Multichannel Trends 
Voiptime
AUGUST 24, 2022
The multichannel cloud contact center is a new trend in the contact center industry and buyer service. It has been already stated - the needs of a client contain a wish to own an opportunity for multichannel communication. How about discovering which contact channels are preferred the most?
Lumoa
JUNE 23, 2021
In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
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Hodusoft
JULY 12, 2021
How Work from Home Contact Center Software Can Solve Remote Work Challenges? What has not changed, however, is reaching for our phones to call customer service contact center agents, for a myriad of issues. In fact, throughout the pandemic period, contact centers witnessed long waits.
NICE inContact
OCTOBER 28, 2016
For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. to support varying levels of deployment complexity, including multichannel deployments and. Contact Center and Workforce Optimization Need to Evolve Together.
Aria Solutions
JUNE 24, 2019
In previous years, the contact center was seen as an operational necessity, an important but non-strategic wing of an organization. Contact centers, and the technologies enabling them, now feature prominently in strategic decision making. Silos are one of the great challenges facing contact centers today.
VocalCom
MARCH 19, 2018
When planning your customer service strategy on social channels, consider these six current trends. By keeping these six key trends in mind, your company can turn every customer on social media into a loyal brand advocate. The post 6 Key Trends Shaping Social Customer Service appeared first on Vocalcom Blog.
VocalCom
JUNE 22, 2020
The COVID-19 pandemic strongly accelerated the remote working trend. To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ).
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