Toister Performance Solutions

OCTOBER 26, 2017

Author, speaker, consultant, Brad Cleveland Company, LLC. Twitter: @bradcleveland Explain the “why” behind schedule adherence, the importance of being “in the right place at the right times.” Every person has a significant positive impact on wait times—a ripple effect far beyond the contacts they directly handle.

Schedule adherence 56

Schedule adherence Chief Customer Officer Coaching Contact Center 56

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Talkdesk

FEBRUARY 5, 2021

Influencers have been able to use products or try clothes on in real time, giving customers chances to ask questions, sign up for one-on-one virtual consultations or even buy as they watch. Influencers and consultants are leveraging video to show how products can work better together, encouraging customers to buy them both.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

Comm100

FEBRUARY 20, 2018

Businesses who reduce their agent count to save money often find the number of calls and chats in their queue skyrocketing – and customer satisfaction levels taking a hit. Longer wait times equal a more expensive phone bill, meaning that cutting staff may actually end up costing more than it saves. What is my shipping address?

Chatbots 52

Chatbots Contact Center Benchmark Chief Customer Officer 52

SmartKarrot

NOVEMBER 11, 2020

This helps to communicate across consultants, developers, and analysts in the team. Customer Engagement Manager. A customer engagement manager is a focal point to every significant objective of the business. In a way, it influences customer loyalty , customer retention, and customer profits too.

Chief Customer Officer 12

Chief Customer Officer B2B Accountability Metrics 12

Netomi

APRIL 7, 2023

The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm. Sure, you can hire a customer service leader consultant , but if you are looking for the best in-house operators, you’ve come to the right place.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52