Chief Customer Officer Coaching Education SaaS 
JustCall
MARCH 8, 2023
Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Blake shares her message of customer-centricity with audiences globally and was named The Queen of Customer Experience by Meta. Annette Franz Founder and CEO, CX Journey Inc.
ChurnZero
JANUARY 4, 2024
New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.
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CustomerSuccessBox
DECEMBER 6, 2021
His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Aaron Thompson is currently the CRO at SuccessHACKER, the leading provider of Customer Success Enablement and Education. Alex Farmer is the Vice President of Customer Success at Cognite.
Nicereply
MARCH 23, 2021
Sarah Betts – All around wonderful person and support human at Olark, Sarah writes about her considerable experience helping customers on the Olark Blog. Jeanne Bliss – Jeanne’s a strong advocate of the Chief Customer Officer (and author of the book with the same title).
ChurnZero
DECEMBER 18, 2020
With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . Q&A Recap: Speakers: Megan Macaluso , VP Customer Success & Operations, ESG. Jay Nathan , Chief Customer Officer, Higher Logic.
ChurnZero
MARCH 3, 2020
SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. With 12,500 attendees, 250 speakers, 200 sponsors, their missions is to provide the SaaS community with unparalleled access to the top minds in SaaS.
SmartKarrot
JANUARY 5, 2021
His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times. Allison Pickens. Dave Jackson. Jeanne Bliss. Mikael Blaisdell.
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