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50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

Nicereply

Customer Service Experts, Writers, Consultants, and Influencers. Mathew Patterson – Customer Service Evangelist at HelpScout. Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast.

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Women in Power: 11 CX Leaders You Should Start Following

JustCall

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Diane has a proven ability to identify opportunities in customer interactions, partnering with companies of all sizes to enhance their customer experience practices.

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23 Inspiring Women to Watch in 2023

TechSee

Elizabeth Dixon, Independent Consultant, ex-Chick-fil-A – As an experienced leader of business and people development, Elizabeth has demonstrated a history of shifting corporate culture, creating strategy, leading teams to implement, and measuring impact. She is known globally for transforming businesses.

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20 Business Leaders Share How Call Centers Can Address Increased Customer Vulnerability

Callminer

Call center managers and supervisors need to train agents on the course of action to take for a vulnerable customer, and they also need to communicate regular feedback to agents to help them get better. Adrian Travis is the Founder and President of Trindent Consulting. Courtney Quingley is a Reputation Consultant from Rize Reviews.

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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Jennifer Dearman – Chief Customer Officer, Udacity.

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Top Customer Success Leaders to follow in 2022

CustomerSuccessBox

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. Lincoln Murphy. Rick Adams.

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Decoding the QBR myth-Interview with Mary Poppen

CustomerSuccessBox

We hope to give a fresh perspective regarding the QBR process which will take your customer success efforts to the next level. Mary Poppen is the Chief Customer Officer, Glint at LinkedIn. All of the information obtained should be shared with all functions to help in the prioritization of delivering customer value.