Chatbots Gamification Interactive Voice Response Sales 
JustCall
MARCH 23, 2023
Interactive Voice Response, or IVR, is necessary for every contact center. The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message. In this article, we look at the ten best IVR solutions.
NobelBiz
FEBRUARY 27, 2024
Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
MAY 4, 2021
After hundreds or thousands of interactions on the phone line, customer service agents can experience emotional drainage or high levels of stress, which can lead to high turnover rates. Invest in self-service features like chat, SMS, MMS, email, and website chatbots. 3 Reasons Why Agent Satisfaction is the New Customer Satisfaction.
Outsource Consultants
SEPTEMBER 14, 2021
But why would anyone worry about potentially high sales volume? Emphasizing self-service via call deflection allows you to automate customer engagements across sales, support, product info, etc. — With regular check-ins, you can make adjustments that will elevate and improve agent performance. 3 Great Ideas — and How to Get Started.
NobelBiz
APRIL 18, 2023
The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. CSAT = (number of positive responses / the total number of responses) x 100.
OctopusTech
MARCH 1, 2023
Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors.
Calltools
DECEMBER 23, 2020
Interactive voice response helps create a seamless caller experience by allowing them to select an option and get routed to the most appropriate agent. Modern IVR systems are AI-driven to create a better customer experience. This technology provides a more natural interaction to reduce costs on the customer’s side.
Expert insights. Personalized for you.
52 
Let's personalize your content