Nicereply

APRIL 17, 2023

If you’re looking for more Chatra chatbot alternatives , keep your eye on the rich integrations list, availability through different channels and automation features. Approximately 80% of internet consumers engaged with chatbots at least once a year, as per the survey results published by Userlike.

Chatbots 52

Chatbots Multi-channel support Analytics Customer Support 52

CSM Magazine

MAY 29, 2023

Providing options such as live chat, email, and phone support ensures that players can reach out for assistance conveniently. Additionally, integrating chatbots or AI assistants can expedite support by providing instant solutions to common queries.

Customer Support 52

Customer Support Multi-channel support Self service Feedback 52

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Key Features : Real-time chat, ticketing system, chatbot capabilities, customer engagement tools, reporting & analytics.

Customer Service 78

Customer Service Interactive Voice Response Multi-channel support Multichannel 78

Quiq

FEBRUARY 2, 2022

They’re both short, often one-question surveys that use numerical scales. Keep reading to learn how to use CSAT and NPS surveys, and what you can do to raise your scores. Keep reading to learn how to use CSAT and NPS surveys, and what you can do to raise your scores. That’s the beauty of CSAT surveys. The big difference?

Benchmark 52

Benchmark Surveys Metrics Chatbots 52

Select VoiceCom Blog

MARCH 16, 2023

Examples of these channels include the company’s social media pages, website, public forums, digital surveys, and online communities. Retail To gain valuable customer insights, retail businesses benefit from leveraging word of mouth, direct customer feedback, and in-person recommendations.

Customer Service 52

Customer Service Multi-channel support Chatbots Customer retention 52

JivoChat

AUGUST 30, 2021

SnapEngage for intelligent enterprise-grade chatbot and live chatting. This live chat software offers a mix of features to support a host of sales and service chat use cases. Sales and service chatbots. Comes with a one-click call and a callback feature allowing phone support. Key features: Multi-channel support.

Sales 52

Sales Chatbots Multi-channel support CRM 52

Global Response

MARCH 27, 2023

In addition, make sure you intentionally listen to—and implement—customer feedback. Take feedback seriously, solicit it openly, and share it throughout the organization for actioning. It’s the age of multi-channel support, and companies need to adapt. This is another underutilized tactic.

Customer Service 62

Customer Service outsourcing Self service Multi-channel support 62