SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Keeping up with industry standards or new trends. Get a free demo of our text analytics or survey analytics tools. It could cover products, services, prices, and brand perception.

Feedback 94

Feedback Best practices Analytics Surveys 94

aircall

MARCH 1, 2021

Despite the many technological advancements in customer service—like the development of chatbots and self-servicing tools—86% of consumers would still rather interact with a real person over a robot. Technology still can’t capture or replicate humor, so throwing in a joke or two also humanizes your services. Humans do. .

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62

SmartKarrot

NOVEMBER 20, 2020

Say Hello to Artificial Intelligence The Internet of Things takes no backseat Customer Journey via Immersive technologies Voice Technology to the Rescue Vertical Markets and Customizable CRM CX will still be the top priority Hail the Customer Self-Service Mobile CRM on the Hike Powerful Integrations and CRM Social CRM on the Go.

CRM 10

CRM Management Self service Chatbots 10

Comm100

SEPTEMBER 6, 2022

With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever. Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services.

Chatbots 52

Chatbots industry standards Government Customer Support 52

Balto

JANUARY 22, 2024

In fact, the earliest form of generative AI was introduced in the 60s, but of course, computers lacked the computational power needed to make the technology accessible to the masses. You can incorporate self-service channels based on generative AI, such as dynamic customer awareness sessions, AI chatbots, and automated email responses.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

Hodusoft

AUGUST 9, 2023

With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate. At HoduSoft, our multi-tenant contact center software has helped many BPOs provide exceptional customer service and strengthen their competitive edge in the industry.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Tethr

OCTOBER 2, 2020

Today’s customers are engaging everywhere: from social media and open text messengers to live chatbots, email and SMS. This rise can be attributed to market shifts, technological innovation, broader-than-ever access to information and sharing, domain maturation, and generational norms. Answer that question honestly.

Customer effort 109

Customer effort Customer Care Coaching Surveys 109