Creative Virtual

OCTOBER 13, 2020

Long wait times have been fuelled by a sharp rise in calls combined with the unpredictability of available agents due to office closures and quarantines. She advocates for letting self-help tools, such as virtual agents and chatbots, share the burden being felt by contact centres. Her conclusion?

Customer Service 59

Customer Service Virtual Agent Self service Chatbots 59

Creative Virtual

SEPTEMBER 6, 2018

On September 12-13, Opus Research will bring their Conversational Commerce Conference (C3) to the Four Seasons Hotel in San Francisco. The conference features case studies, industry use cases, and a series of interactive, topical panel discussions.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

Creative Virtual

SEPTEMBER 24, 2019

For as long as virtual agents and chatbots have been used by companies to provide customer self-service, they have been criticised for removing the human touch from interactions and taking away the opportunity to build an emotional connection with customers. By Mandy Reed, Global Head of Marketing.

Self service 40

Self service Virtual Agent Chatbots Best practices 40

Creative Virtual

JANUARY 24, 2019

The one-day conference will feature case studies, innovative digital workplace solutions and tips for improving employee communication. Creative Virtual Founder & CEO, Chris Ezekiel, will draw on his experience in the industry to present on Conversational AI for Employee Engagement.

Employee engagement 40

Employee engagement Virtual Agent Chatbots Best practices 40

Creative Virtual

OCTOBER 9, 2018

CXtech, a new technology conference and showcase, is coming to London on 12 October. Chris Ezekiel, Founder & CEO of Creative Virtual, is one of the expert speaker at the event, presenting as part of the ‘Digital Automation, Chatbots and Virtual Assistants’ stream. By Mandy Reed, Marketing Manager (Global).

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

Creative Virtual

JULY 10, 2019

Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

Virtual Agent 40

Virtual Agent Banking Chatbots Self service 40

Creative Virtual

OCTOBER 18, 2018

When implemented properly, chatbots are a powerful tool to bring together the contact centre with self-service channels and navigate language and culture barriers to create conversational engagement with customers. Creative Virtual will once again be supporting our partner company Continuous Technologies at the annual conference.

Virtual Agent 40

Virtual Agent Chatbots Self service Best practices 40

Creative Virtual

OCTOBER 25, 2018

Earlier this month I attended CXtech, a new technology conference and showcase focused on what’s new, what’s working and what’s coming next in CX technologies. This is the approach we’ve always taken at Creative Virtual, and one that we’ve seen industry analysts and experts talking about more and more recently.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. Technique Key to Success.

Customer Experience 65

Customer Experience outsourcing Call Center Virtual Agent 65

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Playvox

SEPTEMBER 1, 2021

And 30% of those polled say the most important aspect of a good customer service experience is speaking with a knowledgeable and friendly agent.”. So if you are not using video conference options like Zoom, Google Meet, Microsoft Teams, or Skype, it is time to start scheduling meetings with customers and meeting their expectations.

Customer Service 68

Customer Service Virtual Agent Healthcare Education 68

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Artificial Intelligence Conference. ET on May 2.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

JustCall

MARCH 10, 2023

Further, facilities like automation tools, chatbots, and AI analytics pave the way for the rapid evolution of the public sector. A global UCaaS solution, on the other hand, bridges all geographical boundaries, allowing your team at different locations easily communicate with each other via call, message, or video conference.

voip 40

voip Enterprise Government Analytics 40