CCNG Contact Center Customer Service Sales 
CCNG
JUNE 7, 2023
CCNG members and veteran contact center leaders Fred Stacey and Adam Boelke recently discussed with fellow members the potential impact, current challenges, misconceptions and future of ChatGPT in contact centers. This helps businesses expand their customer base and cater to a diverse range of customers.
CCNG
NOVEMBER 9, 2021
Hosted contact center software offerings continue to grow in number and sophistication, while legacy players rush to transform their products accordingly. The way humans describe their customer service needs vary widely from business to business, and they vary massively from person to person.
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CCNG
MARCH 12, 2021
Today's consumers are shopping online more now than ever but find the overall service experience inadequate. According to The Northridge Group's State of Customer Service Experience 2020 report, as a result of COVID-19, 68% of consumers have increased their online shopping and plan to continue at this increased rate post-pandemic.
CCNG
SEPTEMBER 22, 2022
For many contact center operators, it is a time to prepare for Q4 and the fast-approaching holiday season. What does it say about the roles and the work these folks have done in our call and contact centers that leaving seems like a good idea? Summer is typically a slower time of year for many organizations.
CCNG
MARCH 30, 2022
Some sales organizations utilize email “cadences” to drive their business development efforts by utilizing a certain order of pre-programmed emails in the quest for increasing sales. Because the contact center manager, director, and VP could see the green dots, it was easy to see that “all the work was being completed.”
CCNG
JUNE 14, 2023
Share your company's vision, values, and mission in a way that your customers can relate to, and make sure your brand story is consistently reflected across all touchpoints, from marketing materials to customer service. Building Trust Through Transparency and Consistency Trust is a crucial component of emotional connection.
CCNG
JULY 27, 2022
Call center executives track strategic metrics and KPIs to make a business case for good customer service on behalf of their clients. Call centers measured customer satisfaction based on the speed at which an agent answered the phone and responded, regardless of whether the request was resolved.
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