ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. Hospitality, we can say, is a pretty ‘old’ industry. He didn’t tag the hotel, and he wasn’t asking for anything. Shep Hyken.

Best practices 204

Best practices Customer Service SaaS Education 204

TASKE Technology

APRIL 11, 2013

HIMSS is a nonprofit organization that promotes the best use of information technology and management systems in the healthcare industry. After sharing ideas at the conference, we thought that this time we’d talk about concerns for contact centers operating in the healthcare industry.

Healthcare 40

Healthcare Contact Center Self service Technology 40

AWS Machine Learning

JANUARY 13, 2023

In this second part, we present a proof-of-concept healthcare and life sciences use case from a real-world dataset eICU. This dataset comprises a multi-center critical care database collected from over 200 hospitals, which makes it ideal to test our FL experiments. HCLS use case. Solution overview.

Analytics 71

Analytics Healthcare Scripts Accountability 71