Measuring Customer Experience: How to Collect the Right Data and Act on It
Totango
MAY 5, 2021
Anticipating which customers are viable candidates for upsell/cross-sell opportunities. Tracking the progress of customer satisfaction to judge the success of proactive measures. Asking promoters to participate in a case study, serve as a reference, or speak at an event. Customer Effort Score (CES).
Let's personalize your content