Balto

OCTOBER 20, 2022

A recent survey of fraud attacks on contact centers found that 58% of operators reported an increase in the use of call spoofing, when scammers falsify information transmitted to a caller ID to impersonate customers. More than 50% of contact center operators have observed an increase in virtualized call services. Get a Demo.

Contact Center 52

Contact Center Coaching Call flow Technology 52

Balto

NOVEMBER 28, 2023

Call flow: how well the agent is directing the call flow and whether they’re sticking to the script. Customer Satisfaction (CSAT) Score: CSAT indicates how happy your customers are, and it can be measured by asking your customers to share their opinions on the service level with a simple post-call survey.

Quality management 52

Quality management Call Center Management Contact Center 52

Balto

JUNE 13, 2022

A survey by Balto showed that 64% of agents thought there needed to be changes to scripts. When you can analyze contacts in real-time and direct the call flow, it helps improve performance and also helps with training. Drive immediate agent improvement by coaching the right calls in real-time. Get a Demo.

Management 52

Management Contact center software Coaching Contact Center 52

Spearline

JANUARY 20, 2019

According to callcenterhelper.com's recent report ‘What Contact Centres Are Doing Right Now’ , the migration from on-premises infrastructure to cloud solutions is well underway, with more than 60% of survey respondents indicating they are on the journey, or have arrived. Find out more and ask for a FREE DEMO today.

Cloud contact 40

Cloud contact Call flow Benchmark Surveys 40

JustCall

APRIL 18, 2023

Some of the top JustCall features include sales and predictive dialer, live call activity, voicemail drop, cold and warm transfer, bulk SMS/MMS, SMS workflows, call recordings, post-call surveys, and more. Schedule a free demo and find out how JustCall can help your sales team close more deals.)

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

APRIL 5, 2022

Hotel admins can program IVR call flows to enable self-booking, escalation to live agents, and avail other services. Automatic Call Distribution (ACD). ACD or intelligent call routing helps you create customized call flows for inbound callers. Call Forwarding . Multi-level IVR . Multi-level IVR.

voip 52

voip Real estate Interactive Voice Response Education 52

Tethr

OCTOBER 2, 2020

What’s interesting to note about this one may have immediately become apparent if you’re looking at the call flow illustration above. So, an effortless customer interaction begins with the very things I’ve been coaching my customer care team, my call center floor managers and supervisors (or maybe even been coached myself!)

Customer effort 108

Customer effort Customer Care Coaching Surveys 108

JustCall

APRIL 5, 2023

8×8 Pricing Plans 8×8 Express: $15 per user, per month for a small business phone system with voicemail, an auto-attendant, and unlimited calls to the U.S. Answering all these questions as accurately as possible can help you to zero in on a solution that works for you (and not one where you need to do all the work).

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 23, 2023

It provides a wide range of features like call tagging and click-to-dial and integrates with third-party apps like Hubspot, Zoho CRM, and Zendesk, making it a great call center solution for support and sales teams. Call flow designer – Route customers to agents or solutions based on predefined criteria.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52