Call flow Customer Support Sales Scripts 
JustCall
MARCH 10, 2023
Customers do not have to wait in queues or be put on hold, and issues get resolved in the very first call. Fortunately, call center call flow is a secret ingredient that can bring you one step closer to this utopia. Here’s everything you need to know about call flows. What is Call Flow?
Call Experts
MARCH 3, 2022
Creating a business phone script can support your employees and customers. Learn all of our tips for crafting the perfect script for your needs! Making a business phone script can seem like a complicated or intimidating thing to do. What Is a Business Phone Script? But, it doesn’t have to be that way.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
APRIL 17, 2024
In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? For support, press 2.
TeleDirect
MAY 12, 2023
Some agent performance KPIs for an outbound call center include: Call Quality This assesses how well your agents perform in conversation with customers. Do they use the proper scripting and verbiage? Calls Per Agent This KPI is a way of measuring the productivity levels of your outbound call center agents.
TeleDirect
APRIL 6, 2023
Many companies create omnichannel or multichannel strategies to achieve more brand loyalty and recognition, increased sales,= and a better overall bottom line. Multichannel Customer Experience Multichannel marketing refers to a campaign that uses more than one “channel” to attract customers. So, let’s say you run a nail salon.
SharpenCX
JUNE 28, 2023
In addition to making purchase decisions based on price, quality, and brand experience, consumers also seek out companies with fast, convenient, and helpful customer support. Without it, companies risk future sales and brand growth. This means true customer service success is far deeper than just tracking calls received.
JustCall
AUGUST 5, 2021
Prepare an Elevator-Style Sales Pitch. How will you frame your sales pitch in such a situation? Use Cold Calling Scripts for Every Situation. Get jitters before cold calling? Prepare a cold calling script for different situations and have it handy! Cold Call using the Auto Dialer.
Expert insights. Personalized for you.
40 
Let's personalize your content