NobelBiz
DECEMBER 11, 2023
Call flows play a vital role in seamlessly directing customer calls to the right place within your organization. They act as pathways that guide calls from the very beginning to a successful resolution, ensuring a seamless and efficient customer experience. Queue management includes hold music or comfort messages.
AWS Machine Learning
FEBRUARY 6, 2023
We wanted to combine the power of Amazon Lex’s conversational AI capabilities with the Talkdesk modern, unified contact center solution. This secure and efficient authentication experience allows contact centers to handle a wide range of self-service functionalities.
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Avaya
OCTOBER 3, 2018
Virsae is now compliant with a range of Avaya unified communications and contact center solutions. For example, it will tell you if a media gateway or port network is struggling to communicate with the Avaya Aura® Communication Manager application server and will likely restart if the network stutters a little.
JustCall
MARCH 23, 2023
A key part of the contact center solution, the touch-tone feature allows the caller to press buttons according to these instructions and reach the relevant department. For example, touching a number on the IVR menu creates a certain sound frequency. Routing calls without mistakes speeds up the issue resolution process.
NobelBiz
FEBRUARY 22, 2023
In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. How to increase the Fist Call Resolution?
NobelBiz
FEBRUARY 15, 2023
In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. How to increase the Fist Call Resolution?
NobelBiz
APRIL 18, 2022
Today’s best practice is to: establish an addressing policy that prevents over-solicitation of consumers assess their satisfaction not only “on the spot” (immediately upon contact), but also “cold” (a few hours or days later). For example, he was promised a replacement product or service within 24 hours.
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