Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.
Noble Systems
APRIL 3, 2020
Our founder and CEO, Jim Noble, utilized early predictive dialing software in the operation of his own call centers. Realizing the benefits of automating the calling process, Jim began to focus on ways to improve the technologies. Pacing is the speed at which the dialing algorithm places the next call(s).
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Quality Contact Solutions
DECEMBER 31, 1969
One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. Because there are so many metrics that are available to track internally, externally, at the inbound call center agent level and the program level, it’s no wonder people stop to think “where do I begin?”
JustCall
MAY 28, 2020
The COVID-19 scare has shut down almost all on-premise call centers. Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. What is a Virtual Call Center?
ShepHyken
JUNE 2, 2017
Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. The team at British Gas integrated all their inbound and outbound customer programs, including their call-center, email, web, and other channels.
TechSee
JULY 18, 2019
Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. There’s also a 126-page user guide that raises your blood pressure every time you turn a page, but you manage to set it up… after about an hour.
TRUSTID
DECEMBER 28, 2017
Throughout 2017, we’ve discussed many of the top challenges facing contact centers and the authentication industry. Investing in your contact center — Nothing is more important to the success of your contact center than the service you provide to your customers. Is two-factor authentication enough? —
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