TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. The post Computer Vision in the Call Center – The New CX Frontier appeared first on Techsee.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

Cisco - Contact Center

FEBRUARY 21, 2020

According to Cisco’s global contact center survey, 53 percent of contact centers report into a CX executive, and yet 72 percent of contact center decision-makers say that fragmented customer experiences are one of their top 5 business challenges. Webinar Highlights. Learn More.

Customer Experience 91

Customer Experience Customer centricity contact center solutions Contact Center 91

NICE inContact

OCTOBER 29, 2018

What does this have to do with contact centers? Most IT systems have a lifespan of about seven years and call center systems are no different. Contact Center software and hardware is replaced every couple of years because it either wears out or because it no longer provides needed functionality.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). Contact Center .

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

DMG Consulting

OCTOBER 26, 2017

IT Managers’ Guide to Cloud-Based Contact Center Infrastructure. If a company has required IT resources to support their on-premise contact center solution, they will need similar assistance with a cloud-based solution. 10/23/2017. By Donna Fluss. Introduction.

Contact Center 48

Contact Center Management contact center solutions Consulting 48

Jive

AUGUST 9, 2018

Digital assistants and chatbots are changing the way that contact centers and customer support operate. Contact Center Attrition. call center turnover rates vary between 30 to 45 percent , well above the national average of 15.1 In the U.S., In the U.S., Relieves Queue Stress. The phone keeps ringing.

Contact Center 75

Contact Center Chatbots Employee engagement Customer Support 75

VocalCom

JUNE 18, 2020

Before the pandemic even started to disrupt business, the contact center industry was already widely migrating to Cloud. Gartner’s 2019 Magic Quadrant report anticipated that, by 2022, contact center as a service (CCaaS) would become the preferred adoption model for about half of contact centers, up from about 10% in 2019.

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

VocalCom

JUNE 24, 2020

The use of emerging technologies such as automation and AI to manage customer experience will be key to improve significantly contact centers’ efficiency and reduce costs. In parallel, automation and AI are transforming the processes of contact centers themselves. Want to know more about the evolution of contact centers

Customer Experience 62

Customer Experience Multichannel Contact Center Chatbots 62

VocalCom

JULY 2, 2020

The necessary acceleration of contact centers’ digitalization will bring to the fore the crucial value of the human touch. Digitalization is quickly sweeping through contact centers. However, this does not mean that agents will totally disappear from contact centers.

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

Fonolo

SEPTEMBER 6, 2018

In the call center world, customer service and support took a huge leap forward in 1876 as Alexander Graham Bell’s electric telephone made product information accessible and arranged for easy repairs. To learn some easy tricks for ultimate customer satisfaction, read our whitepaper on The Contact Center Playbook for improving CSat.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

Fonolo

JANUARY 9, 2020

Advances in communication technology are forcing rapid change in the contact center. To accommodate consumers’ growing expectations and provide 24/7 omnichannel customer support, we’re expecting to see a mass exodus, with as many as 70% of contact centers moving ‘to the cloud’ in the next 12-24 months.

Contact Center 67

Contact Center Cloud contact call center software Call Center 67

VocalCom

JUNE 16, 2020

The COVID-19 pandemic has put to the fore the importance of the contact center as a pillar of customer experience – during the height of the crisis, it became the single contact point between the brand and the customer. Want to know more about the evolution of contact centers ? Carlo Costanzia. CEO of Vocalcom.

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

Cisco - Contact Center

DECEMBER 17, 2020

The All-New Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences. And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. End-to-End Customer Experience Management.

Customer Experience 133

Customer Experience Contact Center APIs Analytics 133

VocalCom

JUNE 29, 2020

Contact centers: the epicenter of the customer experience (CX). Contact centers have become the key contact point between brands and customers to manage all interactions whatever the channel. so that contact centers can deliver a real omnichannel customer experience.

Contact Center 62

Contact Center CRM contact center solutions Customer Experience 62

Serenova

NOVEMBER 26, 2019

With all the information circulating about the benefits of omnichannel contact center solutions, here’s some clarification to separate the facts from fiction. Many organizations have struggled to provide the same speed of service over digital communications as they have for traditional call centers.

Customer Service 69

Customer Service Chatbots Contact Center Surveys 69