Call Center Call flow Demo Interactive Voice Response 
Hodusoft
JULY 19, 2023
In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.
Spearline
OCTOBER 7, 2022
No matter what level a call center service is at, from start-up to complete customer support powerhouse, there is one common imperative that binds them all – complete, cross-platform functionality. Let’s take a look at why and how call center testing forms the backbone of a solid call center infrastructure.
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JustCall
MARCH 23, 2023
Interactive Voice Response, or IVR, is necessary for every contact center. The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message. In this article, we look at the ten best IVR solutions.
JustCall
APRIL 18, 2023
Call centers are the face of any organization. Over the last few months, the trio of pandemic-induced workflow, fast-paced digital literacy, and the ever-increasing bar for positive customer experiences has turned the sales call center space upside down. By investing in the best call center software.
Xaqt
JANUARY 7, 2020
Whatever the reason for the call spike, one thing is certain - Customer Experience suffers and agents get burned out quickly. Sometimes, there is even lost revenue opportunity because potential sales calls abandon or callers hang-up before speaking with an agent. Until recently, options for handling call volume spikes were limited.
SharpenCX
MARCH 16, 2021
About two-thirds of contact center leaders struggle to realize ROI from their customer service organization because they can’t integrate their systems and channels. When your call center interaction data lives siloed off from your customer history, it’s harder for your agents to help your customers. What’s more?
JustCall
FEBRUARY 3, 2021
Call center managers are the ringmasters of all operations in a call center. In this blog, managers will learn how to turn their agents into seasoned experts at handling customers and prospects with call monitoring. Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts. Call Recording.
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