SharpenCX

JULY 28, 2021

For your call center agents, it ruins their experience at work and it tanks your contact center’s potential. . Low pay ruins the call center experience (and business results) with: Poor performance Low morale Absenteeism Higher attrition (and the costs that go with it). The list goes on.

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Outsource Consultants

NOVEMBER 29, 2021

Are remote call center agents a part of your future plans? In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. This has created improvements to team efficiency, bottom-line revenue, and agent morale. Call Center Trends for Remote Work in 2022.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Fonolo

NOVEMBER 8, 2017

It is one of the largest financial institutions in the state of Texas with over $840 million in assets, and provides personalized banking to more than 84,000 members across six local branches. Velocity was struggling with long hold times and a high number of abandoned calls. How a Call-Back Solution Can Help.

Abandon rate 70

Abandon rate Call Center Morale Abandon Call 70

Fonolo

OCTOBER 30, 2018

Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers. Call Center 101: The Golden Rules of SLAs. The ad ends with the slogan, “No Bots.

Marketing 164

Marketing Customer Service Advertising Call Center 164

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

Ansafone

JUNE 14, 2022

With 50 years of call center experience, we have become one of the leading call center companies in the world. Our people are our most important asset, and we believe in taking pride in each and every person we do business with. About Ansafone Contact Centers. How did we get here?

Morale 62

Morale Contact Center Call Center Customer centricity 62

Fonolo

DECEMBER 5, 2017

First, let’s take a quick look at the panel of speakers: Nate Brown from UL EHS Sustainability, Jim Rembach from Beyond Morale, Shep Hyken from Shepard Presentations, Rainer Uphoff from Avionline, Omer Minkara from Aberdeen Group, and Shai Berger from Fonolo. How Can Call Centers Prepare for Unexpected Volume Spikes?

Customer Service 75

Customer Service Management Call Center Morale 75