SharpenCX

JULY 28, 2021

Low pay ruins the call center experience (and business results) with: Poor performance Low morale Absenteeism Higher attrition (and the costs that go with it). And, when we feel underpaid as an employee, it’s bound to affect our morale and loyalty to our workplace. The list goes on. Undervalued? Disrespected?

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. In response to the remote agent trend, leaders are embracing a “hub and spoke” call center model. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Fonolo

OCTOBER 30, 2018

Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers. So, how can companies make the most of these emerging trends in marketing? No Bouncing.

Marketing 164

Marketing Customer Service Advertising Call Center 164

Ansafone

JUNE 14, 2022

With 50 years of call center experience, we have become one of the leading call center companies in the world. Our people are our most important asset, and we believe in taking pride in each and every person we do business with. We truly believe Ansafone is a company you will be proud to work with.

Morale 62

Morale Contact Center Call Center Customer centricity 62

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

Contact Center 88

Contact Center Interactive Voice Response Virtual Agent Management 88

Fonolo

NOVEMBER 8, 2017

It is one of the largest financial institutions in the state of Texas with over $840 million in assets, and provides personalized banking to more than 84,000 members across six local branches. Read the success story to learn how they reduced abandon rates by 62% , alleviated caller frustration, and increased agent morale.

Abandon rate 70

Abandon rate Call Center Morale Abandon Call 70

Fonolo

DECEMBER 5, 2017

First, let’s take a quick look at the panel of speakers: Nate Brown from UL EHS Sustainability, Jim Rembach from Beyond Morale, Shep Hyken from Shepard Presentations, Rainer Uphoff from Avionline, Omer Minkara from Aberdeen Group, and Shai Berger from Fonolo. However, hold times continue to be a leading point of frustration for customers.

Customer Service 75

Customer Service Management Call Center Morale 75