Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

TeleDirect

AUGUST 25, 2022

Call Center Customer Service Tips for a First-Class Experience. That’s why so many brands invest significant time and effort into their customer service call center. That’s why so many brands invest significant time and effort into their customer service call center. A well-staffed call center.

Call Center 62

Call Center Customer Service Scripts Call center experience 62

Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Quality Contact Solutions

DECEMBER 31, 1969

Several variables come into play concerning outbound call center pricing. Here are five of the most common variables to understand with outbound call center pricing to further elaborate on outbound call center pricing components. A component of outbound call center pricing is the volume of work.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

Fonolo

JUNE 22, 2023

The Ultimate Call-Back Check List If you haven’t yet encountered visual IVR, the first thing to know is that it’s self-service at its best – and quickly becoming an essential tool for businesses that prioritize customer satisfaction and brand perception. Read on for a crash course! What is Visual IVR? Why Use Visual IVR Instead of IVR?

Interactive Voice Response 91

Interactive Voice Response Abandon rate Self service Call Center 91

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Strategies in Optimizing Call Center Customer Support for Increased Revenue. For companies looking to establish a customer-first mindset at their call center, the essential part is to understand the customers in terms of their interests, behavior and needs. Bring top-performing agents to training.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

aircall

OCTOBER 7, 2016

Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving. Consequently, the skill set sought after in a call center team member has also evolved. Team leader.

Call Center 48

Call Center First call resolution call center software Telemarketing 48