SharpenCX
JULY 28, 2021
Low pay ruins the call center experience (and business results) with: Poor performance Low morale Absenteeism Higher attrition (and the costs that go with it). And, when we feel underpaid as an employee, it’s bound to affect our morale and loyalty to our workplace. The list goes on. Undervalued? Disrespected?
Fonolo
OCTOBER 30, 2018
Generic, sales-heavy marketing campaigns no longer have the same impact they once did. Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers.
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Outsource Consultants
NOVEMBER 29, 2021
This has created improvements to team efficiency, bottom-line revenue, and agent morale. And because of this reality, agents now enjoy far more career flexibility from the comfort of their home offices, as more employers are seeking top talent across a worker-friendly job market. The Rise of Hub & Spoke in Call Centers.
SmartAction
NOVEMBER 22, 2023
Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.
Talkdesk
AUGUST 17, 2016
This eliminates uncomfortable calls and sets the agent (and customer) up for success (which also coincides with tips #1 and #8). We’ve all had those call center experiences when we’ve waited on the line for more than 20 minutes only to snap at the operator when they are finally available to take our call.
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