ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

Call center experience 52

Call center experience Call Center Average Handle Time call center software 52

SharpenCX

JULY 28, 2021

Low pay ruins the call center experience (and business results) with: Poor performance Low morale Absenteeism Higher attrition (and the costs that go with it). And, when we feel underpaid as an employee, it’s bound to affect our morale and loyalty to our workplace. The list goes on. Undervalued? Disrespected?

Call center experience 67

Call center experience Call Center Brand ambassadors Morale 67

Outsource Consultants

NOVEMBER 29, 2021

This has created improvements to team efficiency, bottom-line revenue, and agent morale. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Call center agents serve as your first line brand ambassadors. Here are some of the more obvious benefits: Lower Overhead.

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Call Center At home agents Brand ambassadors outsourcing 128

Fonolo

OCTOBER 30, 2018

Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers. So, how can companies make the most of these emerging trends in marketing? No Bouncing.

Marketing 164

Marketing Customer Service Advertising Call Center 164

Ansafone

JUNE 14, 2022

With 50 years of call center experience, we have become one of the leading call center companies in the world. Integrity: Being honest and having strong moral principles is a what we stand for. We truly believe Ansafone is a company you will be proud to work with. How did we get here?

Morale 62

Morale Contact Center Call Center Customer centricity 62

Fonolo

NOVEMBER 8, 2017

Now members can simply “press 1 for a call-back” while Fonolo holds their place in the queue, eliminating hold times for members and ensuring an improved call center experience. Read the success story to learn how they reduced abandon rates by 62% , alleviated caller frustration, and increased agent morale.

Abandon rate 70

Abandon rate Call Center Morale Abandon Call 70

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience.

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Contact Center Interactive Voice Response Virtual Agent Management 88