TeleDirect

AUGUST 25, 2022

Here at TeleDirect, we’ve been offering BPO contact center solutions to businesses for over two decades. We’ve got answers—we’re call center and communication experts! Read on to learn everything you need to know about BPO call center services and how they can help your business grow today.

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Calltools

NOVEMBER 16, 2022

Call management is an essential aspect of running an effective contact center. You can improve your dialing experience by ensuring your agents are properly trained and equipped with the necessary tools. These tools include call monitoring, customer relationship management (CRM) software, ongoing training, and more.

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Fonolo

JUNE 22, 2023

The contact center industry boasts some of the most intelligent and innovative CX technologies out there. Visual IVR – now known as Fonolo’s Web Call-Backs – was one of the first self-service technologies to have a hugely positive impact on the customer experience. Why Use Visual IVR Instead of IVR?

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SharpenCX

DECEMBER 2, 2020

We’re diving in on what changes you can make in your call center in 2021 to align with these three trends that are here to stay. . How to evaluate tools and build resilience into your contact center. Can you customize how you report on agent and contact center data? In fact, it’s growing.

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RapportBoost

NOVEMBER 5, 2018

Tony Medrano: First, we are going to talk about change, transformation, changing a contact center into a profit center, and we are going to dive into conversations and how conversations are what drives that profitability and increases that engagement between your customers and your brand.

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NobelBiz

OCTOBER 30, 2020

Your call center experience gets more interesting when you know your customer well. You want to create emotional bonds that make the customer experience in call centers as positive as possible. One way for contact centers to accomplish this is by going for a cloud-based Unified Communications solution.

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Fonolo

JUNE 30, 2020

Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Consider taking inventory of your call center’s tools and gather feedback from your agents on what is working and what isn’t. The ability to deal with curveballs gracefully is a must-have skill for call-center agents.

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TeleDirect

JANUARY 12, 2023

This can easily be avoided by properly staffing your contact center through a BPO contact center. Your agents will have one job to do: answering your customers’ calls. Your BPO call center (like TeleDirect) can work with you to develop customized scripts so every interaction is on brand.

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SharpenCX

FEBRUARY 9, 2021

Today, many call center agents manage up to 10 different channels , so it’s no wonder agents feel overworked and customer experience suffers. Download Now] 7 projects every VP of Ops can address to reduce inefficiencies in your contact center. The call center experience we’re used to can be counterproductive.

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AWS Machine Learning

DECEMBER 21, 2023

Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience.

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Win the Customer

SEPTEMBER 15, 2020

Be User-Friendly Customers appreciate a user-friendly experience, or else they’ll get frustrated by unusable technology and go somewhere else. First, make sure that your call scripts are up-to-date, and that your self-service technologies (i.e.

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Tenfold - Contact Center Blog

DECEMBER 28, 2017

While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Depending on organizational needs, call centers can implement an array of different technologies, from basic to sophisticated.

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call center workforce Call Center Technology Management 54

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance. Bring top-performing agents to training.

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SharpenCX

FEBRUARY 4, 2021

American Express re-evaluated its hiring process and transformed its call center experience (for employees and for customers). Rather than hiring for years of experience, American Express expanded its talent pool. You have defined processes to help your agents reach contact center goals.

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