Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? As per Statista , the international call center market size reached USD 339.4 billion in 2020. billion by 2027.

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ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. How do you describe a call center experience?

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Fonolo

MAY 16, 2023

They’re valued by c-suites for providing insights gleaned from direct contact via customer service and support channels. But without proper data analysis and interpretation, contact centers – and the businesses they serve – may not reach their full potential. Every contact center uses them.

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Hodusoft

MARCH 10, 2022

As a fast-growing business software company, we are on a mission to help thousands of organizations across the globe in driving their businesses forward by improving customer experiences,” Kartik Khambhati, HoduSoft Co-Founder & CBDO said. HoduCC, the Call and Contact Center software , has achieved 4.8

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aircall

JANUARY 24, 2022

It’s a mistake to view your customer support team as a cost center. When you make your customers feel important, your customer service team becomes a growth center that drives your revenue up continually. The Importance of Making Customers Feel Valued . That figure is up by $13 billion from 2016.

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OctopusTech

MARCH 1, 2023

Most companies will set up or adopt a call center to field customer service requests and complaints. These call centers organize phone support queues and equally distribute calls to reps on the service team. Inbound calls are a fundamental aspect of customer service and support call centers.

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JustCall

MARCH 9, 2023

In simpler words, if there’s a steep learning curve with your call center software, your agents will need guidance in the form of consistent training. Remember that even the smallest of technical snag can lead to prolonged wait times and by extension, frustrated and angry customers.

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