CSM Magazine
JANUARY 29, 2024
They should expect—and be willing—to take part in regular calibration sessions to review any calls that failed. Ensure that your partner has ample interpreters in the six languages required by CMS—including Tagalog, which can be difficult to staff for—and who are familiar with the precise terminology the auditor will be listening for.
Up Your Service
JUNE 16, 2015
Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. A means of calibrating and measuring how good – or bad – is the service you provide. What is your view of service in the telecommunications industry?
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COPC
APRIL 20, 2020
As a diversified BPO, Sunshine Financial Service touches many different industries including finance, telecommunications and IT, among others. Calibrate QAs using a quantified approach. Establish structured analysis and improvement processes based on customer feedback. Measure CSAT and DSAT at the program level.
AWS Machine Learning
JANUARY 17, 2023
Customer churn is a problem faced by a wide range of companies, from telecommunications to banking, where customers are typically lost to competitors. Note that the probability returned by this model has not been calibrated. CalibratedClassifierCV from Scikit-learn can be used to calibrate a model.
NobelBiz
FEBRUARY 27, 2024
These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems. A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Fortunately, the unmistakable rise of digital technology has enabled the use of revolutionary cloud-based solutions.
Robert Davis
APRIL 5, 2018
Best-in-class outbound telesales companies are a dying breed—yet the demand for high-quality outbound is growing, especially in certain vertical markets such as telecommunications, cable, membership services, fundraising, insurance, subscriptions , lead generation, continuity products, after-market sales and other industries.
Callminer
AUGUST 1, 2017
He is the author and editor of bloggeek.me , which focuses on the ecosystem and business opportunities around WebRTC and telecommunications. Isolating the most important behaviors at the agent and team level reinforcing them consistently thorough training, recognition, calibration, and call coaching. Increasing context.
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