CX Accelerator

DECEMBER 31, 2018

Other Actions: Coach your leaders to use the leadership behaviors you'd like to see, taking care to model how you want them to coach their direct reports.Ask your leaders to emulate the service vision when working with employees. Nate recently turned me onto OfficeVibe which can help you measure employee engagement.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Playvox

MARCH 12, 2024

Learning how to motivate agents in this kind of environment can seem difficult, if not impossible. Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance.

Morale 78

Morale Gamification Contact Center Quality management 78

Playvox

FEBRUARY 20, 2024

Overall, remote work has redefined how we collaborate and do business. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams. However, in order to harness all the benefits of a remote talent pool, you need to understand how to get the most out of your remote workforce.

Management 88

Management Gamification Calibration Quality management 88

Integrity Solutions

AUGUST 24, 2022

What they don’t always recognize is that it’s something that can be developed through effective training and coaching. These and other alignment checks should be part of the ongoing performance strategies of the sales manager and coach. Senior leaders prioritize coaching and expect others to coach their teams.

Sales 86

Sales Coaching Calibration B2B 86

Customer Relationship Metrics

JULY 26, 2017

When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. and What Does: The New Science of Leading, Energizing, and Engaging. Think about the evaluation, the calibration, and the coaching.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

24-7 InTouch

FEBRUARY 25, 2020

This helps agents understand not only how to do their job, but also how to become experts in the culture and products of the brand they service. Monitor: Evaluate the program goals previously established through regular reporting and calibration sessions. Delivery: How should the reports be communicated?

Brand ambassadors 52

Brand ambassadors Customer Service Calibration Average Handle Time 52

Call Experts

SEPTEMBER 18, 2019

Our focus is to teach how to provide the ultimate customer experience for your customers, striving for the same experience they would get if they were to call your office. The training continues with 3 weeks of on the job coaching, Quality Assurance monitoring, and regular feedback sessions with their trainers and leadership.

Calibration 40

Calibration Coaching Call Center outsourcing 40